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Home Improvements

Your home is worth a lot to you ... but dishonest home contractors see the value in it, too. Every year, people spend billions of dollars for home improvements. Usually the work is done well, but each year many homeowners are victims of poor, overpriced, or never-completed work. Some people posing as home repair specialists are simply con artists looking for easy money. Others are "front men" for predatory lenders.

If you are planning on making repairs or improvements to your home, it is important to pick the right contractor and the right financing. Here's how.

Identify what you want done and how much you can afford.

  • Write a detailed description of the work you want done, including the quality of materials, brand names and model numbers you want to be used.
  • Know how much you can afford to borrow and repay.

Take time to find a reliable home improvement contractor.

  • Get recommendations from friends, family and neighbors.
  • Check with the State, County and City Government Consumer Protection Offices or Better Business Bureau to see if there are any complaints against the contractor. However, having no complaints filed is no guarantee of reliability.
  • Have the contractor prove he is licensed, bonded, and has insurance. Check that information with local government offices.
  • Get two or three written estimates that give details about materials, labor charges, and start and finish dates.
  • Use the worksheet to help you ask the right questions to compare the bids you get.
  • Remember: A clear and detailed contract can protect you if something goes wrong. In general, a contract should spell out who does what, where, when, and for how much.

Don't be pressured to get your financing through a particular company.

  • Be cautious of financing offered by the contractor. Dishonest mortgage brokers anc contractors often work together to take advantage of homeowners.
  • Get several estimates for the financing, apart from the contractor's estimate.
  • Ask a lawyer or housing counselor to explain all the terms of the financing agreement.

Know your legal rights.

  • You can cancel the home repair contract by sending a letter within three business days, if the contract was signed in your home or somewhere other than the contractor's permanent place of business.
  • You can cancel the financing by sending a letter within three business days, and maybe even later, if your home is used as security for the loan.
  • If you think your contractor or lender is fraudulent, notify the police, the local consumer protection agency, your state Attorney General, and state/city office of banking.
  • Contact a lawyer. You may be able to sue the contractor or lender using state or federal laws.